Refund Policy

Effective Date: [ May 15, 2024]

At [Orient Web Technologies], we strive to deliver high-quality software development services that meet or exceed our clients' expectations. However, we understand that there may be circumstances where you might seek a refund. This Refund Policy outlines the terms and conditions under which refunds are granted.

1. Definitions

• Client: The individual or entity that enters into an agreement with [Orient Web Technologies] for software development services.
• Project: The scope of work agreed upon by the Client and [Orient Web Technologies], including deliverables, timelines, and milestones.
• Services: The software development activities performed by [Orient Web Technologies].

2. General Policy

Refunds may be issued under specific conditions as outlined below. Refunds will not be issued for services already rendered unless explicitly stated in this policy.

3. Eligibility for Refund

Non-Refundable Deposit: A non-refundable deposit of [X%] is required to commence the project. This deposit covers initial project planning, resource allocation, and administrative expenses.

Refundable Deposit: In certain cases, part of the deposit may be refundable if the project is canceled before any significant work has commenced. Requests for refunds must be made within [X] days of payment.

Refunds for milestone payments are only applicable if the deliverables for that milestone do not meet the agreed-upon specifications, and [Orient Web Technologies] is unable to rectify the issues within a reasonable timeframe.

If the Client wishes to cancel the project, they must notify [Orient Web Technologies] in writing. Refunds for any payments made will be considered based on the work completed up to the cancellation date.

[Orient Web Technologies] reserves the right to retain payment for work completed and resources allocated up to the point of cancellation.

4. Requesting a Refund

To request a refund, the Client must:

1.Provide a written notice of the refund request to [Orient Web Technologies] at [+91 7893519201 (or) contact@orientwebtechnologies.com (or) 3rd floor, metro Station, Vyshnavi Complex, Street Number 6, above eagles pizza, near NGRI, Vijayanagar Colony, Vikrampuri, Habsiguda, Hyderabad, Telangana 500007].

2.Include detailed reasons for the refund request and any supporting documentation.

[Orient Web Technologies] will review the request and respond within [X] business days. If the refund is approved, it will be processed within [X] business days.

5. Non-Refundable Items

The following items are non-refundable:

• Custom software development services once delivered and accepted by the Client.
• Any third-party services or products purchased on behalf of the Client.
• Costs associated with project management, consultation, and administrative activities.

6. Dispute Resolution

In the event of a dispute regarding a refund, both parties agree to engage in good faith negotiations to resolve the issue. If a resolution cannot be reached, the dispute will be handled in accordance with the governing law and jurisdiction outlined in the service agreement.

7. Changes to the Refund Policy

[Orient Web Technologies] reserves the right to modify this Refund Policy at any time. Clients will be notified of any significant changes. The effective date of the latest version will be indicated at the top of this policy.